Dog & Cat Vets in Slough

## Summary Family Friends Veterinary Centre describes itself as an **independent, family-run practice operating since 2006**. Recent reviews suggest it’s set up for both routine care and more complex cases, with examples including **persistently investigating a cat’s complex urinary problems until specialist imaging identified a missed stone**, enabling **PU surgery**. Owners also mention **post-op follow-up communication (a vet calling to explain what happened during surgery and confirm a cat was fine afterwards)** and support in difficult moments such as **a home visit for euthanasia**. ## Services Services and capabilities mentioned in the available website/review information include: - **Diagnostics leading to referral-level investigation**, including **specialist imaging** to identify urinary stones (as described by an owner whose cat later had PU surgery). - **Surgery**, with specific examples including: - **PU surgery** (mentioned in relation to a urinary stone case). - Surgery related to **cryptorchidism** (owner noted pre-op advice and a post-op call explaining the procedure). - **Support for nervous/anxious dogs**, based on an owner describing their “nervous staffy” being handled well during a visit. - **End-of-life care**, including **a home visit when an owner had to say goodbye**. - **Rescue/rehoming involvement**, with one reviewer stating they **got a rescue kitten** through the clinic. - **Veterinary Nurse Training facility** (listed in the structured clinic data). ## People - **Ash (vet)** – praised for **advice on a cat’s cryptorchidism** and for **calling after surgery** to explain what happened and confirm the cat was OK post-procedure. - **Steven (vet)** – singled out for being **good with a nervous dog** during an appointment. - **Reception team** – repeatedly described as recognising clients/pets and being welcoming; one owner said that when booking, it feels like “everyone knows me and my cats.” ## Reviews **4.6 stars from 284 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Persistence with complex cases:** one owner credits the team with not giving up on a cat’s urinary issues, pushing for imaging that found a missed stone and made PU surgery possible. - **Clear post-op communication:** a vet **called to explain surgery details and confirm recovery** after a procedure. - **Long-term relationships:** multiple owners describe being with the practice for **8–15 years** across several pets. - **Supportive handling and atmosphere:** examples include a nervous dog being managed well, and another dog happily visiting staff for attention and treats. - **End-of-life support:** one review describes a **home visit for euthanasia**, with the team helping make the process as manageable as possible.

## Summary Medivet Langley is part of the Medivet group, offering routine and preventive care for cats and dogs with on-site diagnostics (in-house laboratory and X‑rays). The practice is led by veterinary surgeon Shilpi Prasad and is listed as an ISFM Silver Standard Cat-Friendly Clinic. In recent reviews, some owners describe smooth, supportive experiences (including help keeping insurance claims organised and pets being handled calmly), while others report problems around cost transparency and decision-making (including a complaint about being misquoted for a pre‑anaesthetic blood test and concerns raised about recommendations for treatment/euthanasia). ## Services - 15-minute consultations - Cat-friendly clinic approach (ISFM Silver Standard Cat-Friendly Clinic Award) - Vaccinations - Parasite care (flea/worming mentioned in reviews as part of a Medivet Plan) - Microchipping - Neutering - Dentistry - Nurse clinics - Home visits - In-house laboratory testing (pre‑anaesthetic blood test is specifically mentioned in a review) - X-rays - Out-of-hours: provided by “Medivet 24 Hour Watford”; phone assessments are stated as free ## Pricing - Out-of-hours consult fee: **£130** (phone assessment stated as **no charge**) - A review alleges a quote for a pre‑anaesthetic blood test increased by **about £80** on the day (no original quoted amount provided in the review) - A review alleges **£50** was taken upfront for an operation and later refunded after delays ## People - **Shilpi Prasad (Veterinary Surgeon, practice lead)**: mentioned by name in multiple reviews. One owner calls Shilpi “lovely” and says their cat received excellent care; another reviewer criticises Shilpi’s judgement and says she was quick to suggest euthanasia for kittens. - **Adam**: mentioned in a complaint review as making a payment-related call about medicine. - **Maria** and **Ruby**: mentioned in a complaint review regarding handling of a refund request; the reviewer describes them as rude/unprofessional. ## Reviews **4.5 stars from 164 reviews.** Themes below are drawn from the latest written reviews available to us. - **Support with admin and follow-through:** one owner specifically praises help keeping **insurance claims organised**. - **Handling of pets and client experience:** multiple reviewers describe a **calm** atmosphere and staff who make visits feel **easy/comfortable**, including for a first-time pet owner. - **Cats frequently mentioned:** several recent reviews reference care for cats (including urgent appointment needs handled via other Medivet sites). - **Cost/quote transparency concerns:** one reviewer reports being **misquoted** for a **pre‑anaesthetic blood test** and being asked to pay **~£80 more** after the sample was taken. - **Serious negative complaints (minority of recent reviews but strongly worded):** allegations include pressure toward an “expensive injection” vs. antibiotics, and **delays/poor communication around refunds**—while another review raises concern about the clinic being quick to suggest euthanasia for kittens.

## Summary Part of the **Vets4Pets** group, this is a modern practice set up for **on-site diagnostics and day-to-day medical/surgical care**, with facilities including an **in‑house lab, pharmacy, digital X‑ray and ultrasound**, plus **separate cat & dog waiting areas/wards** and an **isolation unit**. The service mix and equipment list suggest it can handle investigations (blood tests, imaging), dentistry (including **dental X‑ray**), and procedures requiring anaesthesia and theatre facilities. From the latest reviews, owners most often describe **fast access to appointments for urgent issues** (e.g., a **10‑week‑old puppy made unwell after eating something**) and **supportive end‑of‑life care** where families were given time to say goodbye. A recurring concern in one detailed review is **payment/insurance administration**, including being told **pre‑authorisation wouldn’t be done** and being asked for substantial **up‑front payment**. ## Services Services and capabilities mentioned by the clinic include: - **In-house diagnostics:** biochemistry, haematology, electrolytes, blood pressure monitoring, ECG - **Imaging:** digital X‑ray, **ultrasound**, **dental X‑ray** - **Dentistry** - **Anaesthesia** and **operating theatre** - **Isolation unit**, plus **separated dog & cat wards** and **separate cat & dog waiting areas** - **Oxygen chamber** - **Microchipping** - **Nurse clinic**, weight clinic, nutritional advice - **Prescriptions/medication** (pharmacy) - **Small mammal medicine and surgery** - **Herbal medicines** - **Groom Room** - **Veterinary Nurse Training facility** (as listed in clinic data) Out-of-hours: the website states that when the practice is closed, owners can access a **support line** to speak to a qualified veterinary team, and that the **out-of-hours provider is Vets Now Staines**. ## Pricing - One reviewer reports being told they needed to **pay over £250 up front** and claim back from insurance later because the practice wouldn’t obtain **paid pre‑authorisation**. - The same reviewer later reports being asked to pay **almost £1,000 up front** immediately after euthanasia, again linked (in their account) to refusal of insurance pre‑authorisation. ## People - **Amy**: mentioned for explaining the clinic’s process for managing a puppy made unwell after eating something, and for reassuring new owners. - **Alicia, Rebecca and Gemma**: thanked for helping secure a prompt appointment and explaining next steps clearly during that puppy visit. - **Sarah**: described as “great” when handling a kitten. - **Dr Renee**: credited with managing an emergency case for a cat; the owner felt she was doing everything she could to get the cat well again. - In one detailed review, the **vet and nursing staff** are described as “fantastic” during euthanasia, while **front-desk billing/insurance communication** is described as problematic. ## Reviews **Google rating: 4.4 stars from 350 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Urgent problems seen promptly**, with clear explanations (example: a sick puppy after eating something was given a quick appointment and the plan was explained). - **End-of-life support** is highlighted by multiple owners: being given time to say goodbye and having the process handled with patience and dignity. - **Mixed experiences with reception/administration**, including one detailed complaint about a receptionist’s manner and reported refusal to pursue insurance pre‑authorisation, leading to **up-front payment requests**. - Some owners also mention **helpful discussion around costs**, while others describe billing/insurance conversations as the main pain point.

## Summary Penstone Veterinary Group is a veterinary practice that states it is a **Veterinary Nurse Training facility** and offers **emergency veterinary services (24/7 or extended hours)**. Reviews describe routine care as well as urgent presentations: one owner reports being seen “straight away without booking” for a kitten that collapsed with a high temperature, and another describes a **dental clean** for an older dog with a **text message sent when collection was due**. Several owners say the vets are **thorough** and that they **don’t feel pressured into treatments or medications**. However, there is also a detailed 1‑star account describing poor post‑operative management after a tail lump removal (including concerns about bandaging, delayed antibiotics/pain relief, and alleged cleanliness/compassion issues), which the reviewer says ended with partial tail amputation at another clinic. (Ownership type—independent vs corporate group—is not stated in the information provided.) ## Services Based on the clinic data and the written reviews available: - **Emergency/urgent care** (described as 24/7 or extended-hours; one reviewer reports being treated immediately without an appointment in an emergency involving a kitten with high temperature/viral illness). - **Dental procedures** (teeth cleaning mentioned; owner reports updates by text about pickup time). - **Surgery** (tail lump removal surgery discussed in one review, with follow-up bandage changes). - **Veterinary nurse training facility** (stated capability). ## People No individual clinicians or nurses are named in the information provided. What owners comment on most often is the team’s approach: - **Communication/updates:** one owner describes receiving a **text message** after a dental procedure to confirm what time to collect their dog. - **Decision-making pressure:** one owner says they felt **no treatments or medications were “forced”**, and that issues were handled thoroughly. - **Handling urgent cases:** one reviewer describes a rapid response for a seriously unwell kitten. There is also a contrasting account alleging poor post-op support (including needing to request pain relief/antibiotics and feeling concerns were dismissed). ## Reviews **4.5 stars from 50 reviews.** The themes are mostly long-term loyalty and positive experiences, with one detailed report of a serious post-surgical complication and dissatisfaction. **“Themes below are drawn from the latest written reviews available to us.”** - **Long-term use and repeat visits:** multiple reviewers mention attending for 10+ years, including one “nearly 30 years.” - **Urgent access when needed:** an owner describes being seen immediately in an emergency with a kitten who collapsed with high temperature, and credits treatment with recovery. - **Dentistry and day-procedure logistics:** teeth cleaning is mentioned, including a **text update** for collection time. - **Low-pressure treatment recommendations:** one reviewer says treatments/medications weren’t pushed. - **A serious negative surgical aftercare account:** one reviewer describes tail surgery followed by worsening wound condition, frequent bandage slippage, delayed antibiotics/pain relief (only after requesting), and ultimately **partial tail amputation** elsewhere; they also allege the facility was unclean and staff lacked compassion.

## Summary Medivet Wexham is part of the Medivet group and offers routine care plus on-site diagnostics (X‑rays and an in‑house laboratory), with standard **15‑minute consultations**. Reviews most often describe supportive, low-stress handling and practical help when owners need quick guidance—for example, callers seeking advice about a dog distressed by fireworks were advised and then seen promptly, leaving with medication to try and reassurance. Owners also mention routine procedures including **cat spays** with smooth healing and minimal visible swelling/stitches, and preventative care delivered via a **pet care plan** (vaccinations, parasite treatments, microchipping, nail cutting). ## Services From the clinic’s website summary and the latest reviews, services mentioned include: - **Vaccinations** - **Parasite care** (flea and worm treatment mentioned in reviews) - **Pet neutering** (cat spay mentioned in reviews) - **Microchipping** (mentioned in reviews) - **Dentistry** - **Nurse clinics** - **Home visits** - **Animal Health Certificate** for pet travel - **X-rays** - **In-house laboratory** - **15-minute consultations** Out-of-hours/emergency arrangement (as stated on the website): the nearest 24-hour emergency practice is **Medivet 24 Hour Watford**, with an **out-of-hours consultation fee of £130**, and **no charge for assessment by phone**. Species mentioned on the website: **cats, dogs, rabbits**. ## Pricing - **Out-of-hours consultation fee:** **£130** (for the named 24-hour emergency practice) - **Phone assessment:** **no charge** (for out-of-hours assessment by phone, as stated) ## People - **Richard (vet)** is specifically named in reviews. One owner credits him with performing their cat’s spay “clinically,” with minimal cuts and a recovery described as quick, with no noticeable stitches or swelling. - Owners also mention the **reception team and vet** being polite and helpful, and vets taking care to handle **nervous dogs** gently so they remain calm during the visit. ## Reviews **Google rating: 4.8 stars from 119 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Help when owners call for advice:** a review describes phoning about a dog stressed by fireworks, being directed to come in promptly, receiving medication to try, and leaving reassured. - **Smooth routine surgery outcomes:** a cat spay is described as minimally invasive with rapid healing and little visible swelling/stitching. - **Handling nervous pets carefully:** owners mention a nervous dog staying calm due to the vet’s gentle handling. - **Preventative care and plans:** vaccinations, flea/worm treatments, microchipping, and nail cutting are mentioned, with one owner saying these were covered under a pet care plan.