Medivet Langley

Medivet Langley is part of the Medivet group, offering routine and preventive care for cats and dogs with on-site diagnostics (in-house laboratory and X‑rays). The practice is led by veterinary surgeon Shilpi Prasad and is listed as an ISFM Silver Standard Cat-Friendly Clinic. In recent reviews, some owners describe smooth, supportive experiences (including help keeping insurance claims organised and pets being handled calmly), while others report problems around cost transparency and decision-making (including a complaint about being misquoted for a pre‑anaesthetic blood test and concerns raised about recommendations for treatment/euthanasia).

Services

• •15-minute consultations
• •Cat-friendly clinic approach (ISFM Silver Standard Cat-Friendly Clinic Award)
• •Vaccinations
• •Parasite care (flea/worming mentioned in reviews as part of a Medivet Plan)
• •Microchipping
• •Neutering
• •Dentistry
• •Nurse clinics
• •Home visits
• •In-house laboratory testing (pre‑anaesthetic blood test is specifically mentioned in a review)
• •X-rays
• •Out-of-hours: provided by “Medivet 24 Hour Watford”; phone assessments are stated as free

Pricing

• •Out-of-hours consult fee: £130 (phone assessment stated as no charge)
• •A review alleges a quote for a pre‑anaesthetic blood test increased by about £80 on the day (no original quoted amount provided in the review)
• •A review alleges £50 was taken upfront for an operation and later refunded after delays

People

• •Shilpi Prasad (Veterinary Surgeon, practice lead): mentioned by name in multiple reviews. One owner calls Shilpi “lovely” and says their cat received excellent care; another reviewer criticises Shilpi’s judgement and says she was quick to suggest euthanasia for kittens.
• •Adam: mentioned in a complaint review as making a payment-related call about medicine.
• •Maria and Ruby: mentioned in a complaint review regarding handling of a refund request; the reviewer describes them as rude/unprofessional.

Reviews

4.5 stars from 164 reviews. - Support with admin and follow-through: one owner specifically praises help keeping insurance claims organised.

• •Handling of pets and client experience: multiple reviewers describe a calm atmosphere and staff who make visits feel easy/comfortable, including for a first-time pet owner.
• •Cats frequently mentioned: several recent reviews reference care for cats (including urgent appointment needs handled via other Medivet sites).
• •Cost/quote transparency concerns: one reviewer reports being misquoted for a pre‑anaesthetic blood test and being asked to pay ~£80 more after the sample was taken.
• •Serious negative complaints (minority of recent reviews but strongly worded): allegations include pressure toward an “expensive injection” vs. antibiotics, and delays/poor communication around refunds—while another review raises concern about the clinic being quick to suggest euthanasia for kittens.