Penstone Veterinary Group

Decision-relevant specifics owners mention include: - A vet called Kim is repeatedly singled out as the person they trust with ongoing care over “years,” including for more serious illness. - Prescription administration can be a pain point: one reviewer describes needing to chase multiple times for a written prescription to be sent to a medical supplier, with promised callbacks not happening. - The clinic is listed as offering emergency veterinary services (24/7 or extended hours).

Decision-relevant specifics owners mention include

•A vet called Kim is repeatedly singled out as the person they trust with ongoing care over “years,” including for more serious illness.
•Prescription administration can be a pain point: one reviewer describes needing to chase multiple times for a written prescription to be sent to a medical supplier, with promised callbacks not happening.
•The clinic is listed as offering emergency veterinary services (24/7 or extended hours).

Services

Services and capabilities explicitly referenced include

•Emergency veterinary services (24/7 or extended hours) (as listed in the clinic data).
•Care for cats and dogs across a range of illnesses, including “minor to major” problems (from reviews).
•Prescriptions sent to an external medical supplier (raised in reviews as an area where processes/communication may sometimes break down).

People

•Kim (role not stated): mentioned by multiple reviewers as knowledgeable and trusted for long-term care of both cats and dogs, including during illness.
•Reception team (not named): one reviewer reports repeated issues with follow-through and communication when arranging prescriptions (e.g., “I will call you back” but no callback; needing to call “3–4 times” to prompt sending paperwork).

Reviews

Google rating: 4.5 stars from 15 reviews.

•Long-term loyalty: several reviewers describe using the practice for many years and not wanting to go elsewhere.
•Confidence in clinical care (especially from Kim): owners explicitly say they “trust” Kim and describe her as “highly knowledgeable,” including when dealing with more serious illness.
•Communication/admin concerns (prescriptions): a negative review describes repeated delays and poor communication around sending prescriptions to a supplier, requiring multiple follow-up calls.

Reviews for Penstone Veterinary Group

Note: Showing the 5 most recent Google reviews out of 15 we track in total. Recent reviews may not be representative of overall sentiment.

derek husbands

2 weeks ago

Vicky Morris

2 months ago

Have taken all my cats and dogs there for years. From minor to major illnesses they have always been wonderful, Kim has helped us so much and is highly knowledgeable. My dog and my cats are my children and I know I can trust Kim to care for them well

in the last week

Vivien Okunbor

4 months ago

Cheaper than most places however the receptionist team show limited competence every-time I need my prescription sent off to the medical supplier. Every-time it’s an attempt to money grab— understandable most vets try rip you off. The constant “I will call you back” and never do, claims to have sent the prescription but I need to call 3-4 times to pressure them to actually send it. Horrible experience every-time. Never had problems until this. The team need better communication amongst themselves and with customers on procedure.

7 months ago

Anna Busse

12 months ago

Very friendly and compassionate people

9 months ago

Paul Sanders

a year ago

A safe place to go (and Kim is great) x

Jade Austin

4 years ago

Been going there for many years. We've always been well looked after by everyone. We wouldn't go anywhere else